Service & Support

To Request Novus Imaging Assistance

For phone support or remote access support from NOVUS, contact NOVUS Service during normal business hours.

Normal business hours for NOVUS Service are:
7:30 am –5:00 pm CST, Monday thru Friday, except holidays.

Phone  |  603-446-7150

Email  |  schedulenovus@mrprint.com

 

When requesting assistance please provide the following information to NOVUS IMAGING:

  1. Customer name & address
  2. Contact information
  3. Equipment serial number
  4. Equipment model
  5. Issue (problem description)
  6. Previous actions taken and/or parts replaced
  7. Technician contact information
  8. Priority/urgency level